Generic Terms and Conditions

• Upon receipt of a request from a User, EAI shall verify the credentials of the User and verify whether he/she is entitled to receive the Services by asking him/her to provide the User Information and accordingly provide the Services.
• All Services shall be facilitated by EAI on best effort basis.
• EAI shall not be responsible for any delay or failure to provide the Services due to a Force Majeure event and shall use their best efforts to reach an agreement for facilitation of services at the time of occurrence of such events and depending on the circumstances and situation prevailing then.
• EAI shall not be responsible to provide any services or incur any costs of any Users other than the Services set out above. If EAI is contacted by Users for services other than the defined Services, it may at its sole discretion offer such services to the Users at the User’s expense and in accordance with the policies of EAI.
• EAI shall not be liable for any third-party expense incurred for facilitation of the Services and the same shall be incurred by the User (applicable for services which are not complimentary in nature).
• The role of EAI shall be limited to coordination with Authorized Service Providers and Users. EAI shall merely be a facilitator with the said Providers
• Discount Coupons can be redeemed digitally through the portal. Other services shall be also availed through the Platform
• The acceptance of the general conditions on the platform by User shall be a prior condition to the performance of the Services to be facilitated by EAI. By calling the Customer Care, and/or accessing the said platform the User shall undertake to unconditionally and fully agree to the terms described herein that apply throughout the duration of the Service availed or requested for.
• In view of possible changes of local or international regulations and amendments to the Service, EAI reserves the right to amend these general conditions at any time after giving an intimation to client. The new general conditions shall apply automatically for any User.
• All services, text, logos, designs, service marks, trademarks, graphics, images etc. that belong to Europ Assistance Group are the Intellectual Property of Europ Assistance Group. You shall not distribute exchange, modify, sell or transmit anything you copy from this Site for any business, commercial or public purpose. Any unauthorized use of the content may violate copyright laws, trademark laws, the laws of privacy and publicity and civil and criminal statutes
• Discount on Gift cards for International Brands are subject to specific terms and conditions of the respective brand.
• EAI shall not provide any service if it would expose EAI to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United States of America, United Kingdom, France or Swiss Confederation.