Privacy Policy

EUROP ASSISTANCE INDIA PRIVACY POLICY STATEMENT

Europ Assistance India (EAI) is strongly committed to protecting the privacy of our customers. We know you care about the information we collect about you. We want to ensure you are aware of how that information is used and the measures we take to protect your privacy. The discussion below includes examples that are included to illustrate how our Privacy Policy (“Privacy Policy”) operates and not all examples may apply to your use of this site.

• • What information does EAI collect when I visit its web site?
  • Does the EAI site utilize cookies?
  • How is my personal information used when I access this website?
  • How does EAI share my personal information?
  • How do I access EAI’s records of my personal information?
  • How does EAI keep my personal information secure?
  • How do I report a problem or concern about this privacy statement?
  • What will happen if EAI’s Privacy Policy changes?

 

What information does EAI collect when I visit its web site?

EAI’s web server automatically recognizes the IP address, but not the email address of each visitor to the EAI web site.

In addition, EAI collects information about users’ web site navigation and information volunteered by the consumer. For example, when you register to use EAI’s HomeCare Portal, you will need to provide your name, , telephone number and email address.

personal information is not provided to third parties, unless it is required for booking services.

We may use third-party vendor tools to understand how visitors use and engage with our web site and our online products, and to understand general web site usage and trends. The information we collect is used to provide product services for which our customers are registered, to improve and customize the content and navigation of our web site, and to improve the overall user experience for each visitor.

Does the EAI site utilize cookies?

Yes. Cookies are pieces of information (files) that are saved by your browser on your computer to make it easier and faster for you to revisit a particular website. EAI’s web site uses cookies to store visitor preferences. We do not share first-party cookies across domains with other web sites.

How is my personal information used when I access this website?

After accessing the website, we may use your personal information, if required in order to provide services or product features to you. You have the option to allow us to contact you regarding optional features, inform you about new updates, inform you of promotions/special offers or to request customer feedback. We may contact you via phone, mail and/or email.

How does EAI share my personal information?

We do not share your personal information with third-party vendors, except if use of your personal information is necessary to  book a service that you have requested except in such special circumstances, we will not share your information with any third-party, unless required by law to do so.

How do I access EAI’s records of my personal information?

Almost all your personal information you provide us can be viewed in the My Profile and My Addresses section of your HomeCare Portal.
Upon request, EAI provides site visitors with their personal information we have collected. Visitors can request this information by contacting EAI at:

Europ Assistance India

7th Floor, Starhub Building No 2,

Andheri Sahara Road,

Behind ITC Maratha,

Andheri East, Mumbai – 400059

How does EAI keep my personal information secure?

EAI maintains multiple, redundant security measures at our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. Additionally, we employ perimeter and core security measures to prevent information from being accessed electronically by any entity outside the EAI facility.

How do I report a problem or concern about this privacy statement?

If you feel that EAI is not following its stated Privacy Policy, you may contact us at this address:

Europ Assistance India

7th Floor, Starhub Building No 2,

Andheri Sahara Road,

Behind ITC Maratha,

Andheri East, Mumbai – 400059

Phone: 022 67347878

Email:  compliance@homecare.com

What will happen if EAI’s Privacy Policy changes?

This Privacy Policy is subject to change. As changes are made to EAI’s Privacy Policy, we will post the updates on this website that you can check periodically for changes.